Frequently Asked Questions

International Shipping

We ship our signs through Canada Post shipping.

International shipping (US) generally takes 7-14 days to arrive to your destination. 

Other countries generally take 14-21 days to arrive to your destination.

Please make sure that your address is correct, to ensure quick shipping times.

Location

We are located in Alberta, Canada, so our check out will process in Canadian currency.

Lost Packages

Please make sure that your shipping information is correct. We will not offer any refunds on packages that delivered due to the incorrect address.

You will be responsible for the cost of the return and the cost to reship them.

If your item is simply lost, and Canada Post tracking can not find your item, we will make 1 replacement sign for you or give you a possible refund.

Returns

We are unable to accept returns, but if you wish to exchange your sign for a store credit we are happy to accomodate.

Please be advised the return cost will be deducted from the store credit. 

If your order arrives damaged, please read the FAQ about damanged items.

You can also email ecarbert8@gmail.com regarding damaged items or exchanging products.

Shipping

Your order will ship 1-2 weeks after your order. This is from start to finish of your order, painting, staining, framing and completing the sign and shipping out. Our primary shipping company is Canada Post.

We offer affordable shipping. Your order will come wrapped in bubble wrap and Canada Post mailing envelopes. I make every effort to ensure your package is carefully wrapped to arrive safely.

We insure all of our mailed packages. So if your order arrives damaged, please email pictures of the damaged sign and a photo of the packaging to ecarbert8@gmail.com and we will review the images and make you a replacement or offer you a possible refund.

Sign Information

All of our signs are handmade by me personally, from LDF wood and painted with premium chalk paints. 

No vinyl is used.

Each sign is framed with spruce wood, either stained or painted.

All of our signs have crisp lines, a smooth modern finish, and hang from the frame itself.

Thanks for visiting our page!