FAQ'S + SHOP POLICIES

ORDERS

+ Your order will ship roughly 3-4 days after ordering. Our primary shipping company is Canada Post.

CURRENCY

+ We are located in Canada, so our check out will process in Canadian currency only. 

OUR SIGNS

+ All of our signs are handmade by me personally, from LDF wood and painted with premium chalk paints. No vinyl is used. Each sign is framed with spruce wood, either stained or painted. All of our signs have crisp lines, have a smooth finish and hang from the frame itself.

RETURNS/EXCHANGES

+ We are unable to accept returns, but if you wish to exchange your sign for a store credit we are happy to accommodate. Please be advised the return cost will be deducted from the store credit.If your order arrives damaged we will make it right. Please email Erin at ecarbert8@gmail.com

SHIPPING

+ We offer affordable flat rate shipping. Your order will come wrapped in bubble wrap and Canada Post mailing envelopes. I make every effort to ensure your package is carefully wrapped to arrive safely. 

+ We insure all of our mailed packages. So if your order arrives damaged, please email pictures of the damaged sign and a photo of the packaging to ecarbert8@gmail.com and we will get you a replacement or offer you a refund.

+ Please make sure that your shipping information is correct. We will not offer any refunds on packages not delivered due to the incorrect address. You will be responsible for the cost of the return and the cost to re-ship them.